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Intelligent Decisioning Achieve ISO 9001 Recertification

The recertification of our ISO 9001 quality management system is something we’re very pleased with and feel it’s worth shouting about!

ID ISO 9001 cyber security certification

What is ISO 9001?

ISO 9001 is the international Standard for quality management. Businesses that are certified commit to consistent quality and customer satisfaction. The certification can also help a company expand their client base and open up more opportunities. 

What is required to become ISO 9001 certified?

To become ISO 9001 certified, you have to:

  1. Build and implement a quality management system in accordance with the principles of the latest ISO 9001 standard
  2. Have an audit performed by a Certified Body (CB or Registrar) to assess the performance of your QMS against the latest ISO 9001 standard.

“Intelligent Decisioning Ltd. already had a lot of requirements needed for ISO 9001 in place as they had already achieved certification in ISO 27001, the Standard for information security management. Meeting the requirements for ISO 9001 was therefore a breeze for them. 

Internal Information security and quality awareness are gained through training, company culture, values and strong internal processes and policies, all of which support the organisation for further success and improvement. Intelligent Decisioning Ltd. implemented all of these processes and are now set to continue to strive to satisfy their customers.”

Karen Knaggs, QMS UK

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Intelligent Decisioning Renew as Microsoft Gold Partner

Wikipedia describes gold as “a chemical element with the symbol Au (from Latin: aurum) and atomic number 79, making it one of the higher atomic number elements that occur naturally.
It is a bright, slightly orange-yellow, dense, soft, malleable, and ductile metal in a pure form.”

At id, we also think of gold as a level of Microsoft Partner where Microsoft says this about gold partnership

“Attain a gold competency to demonstrate your best-in-class capability within a Microsoft solution area”

We agree wholeheartedly with this. which is why we’re delighted we’ve just renewed as a Microsoft gold partner.

We’ve been a Microsoft partner since first qualifying as a gold partner back in 2008 and our latest renewal demonstrates our ongoing commitment to delivering innovative, cost effective, Microsoft technology based solutions for our customers. It also demonstrates the level of knowledge and skills that our team have as they keep up to date with the latest and greatest Microsoft technology and it’s beneficial uses for organisations of all shapes and sizes.

As a Microsoft gold partner, we will continue to deliver great solutions to business problems with our Mercury Intranet and docCentrum Control products which boost the collaboration, communication and document control within organisations using the Microsoft 365 (formerly Office 365) stack.

If you’d like to know more about our gold partner renewal or how our Mercury and / or docCentrum products can help your organisation achieve more for less, then contact us on info@id-live.com.


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Intelligent Decisioning achieve ISO 9001 & ISO 27001

ID are constantly developing, and quality management and cyber security certifications are something worth shouting about!

ID ISO 9001 cyber security certification
ID ISO 27001 cyber security certification

What is ISO 9001?

ISO 9001 is the international Standard for quality management. Businesses that are certified commit to consistent quality and customer satisfaction. The certification can also help a company to expand their client base and open up more opportunities. 

What is required to become ISO 9001 certified?

“Intelligent Decisioning Ltd. already had a lot of requirements needed for ISO 9001 in place as they had already achieved certification in ISO 27001, the Standard for information security management. Meeting the requirements for ISO 9001 was therefore a breeze for them. 

Internal Information security and quality awareness are gained through training, company culture, values and strong internal processes and policies, all of which support the organisation for further success and improvement. Intelligent Decisioning Ltd. implemented all of these processes and are now set to continue to strive to satisfy their customers.”

Karen Knaggs, QMS UK

As well as gaining first time accreditation for ISO 9001, we were recently reaccredited for ISO 27001 (Information Security).

What is ISO 27001?

ISO 27001 is recognised worldwide as the standard for information security management.  

How did we achieve ISO 27001?

ID  demonstrated that we meet the high standards set by the International Organisation for Standardisation (ISO) through our achievement of the ISO 27001 cyber security certification.  

To qualify, we proved that we could not only prevent but defend against potential data system vulnerabilities. This was achieved through a comprehensive suite of information security controls.  

An annual audit, carried out by an external third party, ensures these systems continue to meet the stringent requirements set out in the ISO 27001 standard.  

We also recertified as a Cyber Essentials organisation to further strengthen our position as an organisation who prioritise the security of information. 

A word from our Managing Director

 “We are planning to use our accreditations to provide our customers with increased reliability and security of our systems and information, improve customer and business partner confidence, increase our business resilience and align more closely with customer requirements.”  

“Intelligent Decisioning Ltd are committed to quality management and keeping customer data safe. Achieving ISO 9001 and 27001 has allowed Intelligent Decisioning Ltd to successfully tender for a number of opportunities that would otherwise have been out of scope”   

Managing Director, Andy Smith

Get in touch to  find out more about the ISO 9001 / 27001 principles that we follow, we would be delighted to speak with you.  

If you would like to check our certificates then visit http://www.qmsuk.com/verification  and use Certificate Numbers 377602021 and 288302018.  

Email: info@id-live.com 

Telephone: 0845 643 9726 

Categories

Meet Ellen, our new Marketing Coordinator!

Tell us a little bit about yourself! 

I’m Ellen, I’m 21 years old and have just graduated from the University of Nottingham studying English. I’m from Essex and my biggest goal is to be able to travel and meet as many people from around the world as possible. 

Give us some fun facts about you! 

I have a twin sister and three other siblings, so I have always been used to a busy and hectic lifestyle! Over the years I’ve tried numerous hobbies– netball, piano, clarinet, football (for a very brief and unsuccessful period of time), cricket, ballet, and musical theatre. My friends would describe me as crazily busy as I’m always piling projects onto my plate and am constantly in search of the next challenge or adventure! 

Give us three emojis to describe your first impressions of the team! 

The computer emoji because they’re all tech wizzes with a lot of knowledge about things I didn’t even know existed! The handshake emoji because even remotely everyone was very welcoming, and I can already tell they care about working together as a successful team. The T-shirt because I was very happy to hear that they take a relaxed and casual approach to workwear (particularly since on my first day it was 28 degrees!)

What will be your biggest challenge in your first few weeks?  

My biggest challenge will be settling into a full time remote working week as I’m so used to being out and about and seeing lots of people.  

Where did you hear about us and why did you choose us? 

This role was advertised on a recruitment agencies page at my university. I thought it would be so exciting to branch out and start working for a company working in a completely new field to me. I think working with ID will be great for me as I’ll be able to work alongside their current marketing strategist and eventually learn how to develop and implement successful marketing strategies of my own. 

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A User’s Guide to Content Types

Since SharePoint was first introduced in 2001, content types have been a key feature in the way it is used to managed documents and files. A content type combines important information such as metadata (a summary of the content), how it should behave, it’s workflow and other settings to be applied to a category of items or documents.

As an example, we could define a content type “Invoice”; this could then be applied to all invoice documents within a SharePoint library. Within this content type, we could have the following attributes:

  • The template for the document
  • Columns representing items of metadata – date, client company, billing address, value…
  • A behaviour requirement to automatically display the Document Information Panel when a new file of this content type is created to input the required metadata
  • An Information Management policy detailing the retention policy

SharePoint ships with a number of useful default content types. Many of these contain similar properties to file types that you would store on your own computer, such as the “digital assets” content types – audio, video and image. These content types contain information about the title, publisher, length (for audio and video) and date of creation. There are also document and list content types for basic pages, forms, blog posts and announcements.

Whilst the default content types are sufficient for many SharePoint users, it may be necessary for your organisation to create custom content types. This is useful for company reports, sales proposals, case studies and other specialised content. This is most easily achieved by editing an existing content type from one of the large collection of pre-defined site content types in the Web Designer Gallery. It is also possible to create a custom content type from scratch in the Web Designer Gallery by setting a parent content type, for example, “Digital Asset”.

Content types are defined for a site and will apply within the site and its subsites. However, if you want a particular content type to be used across your organisation you may want to publish it on multiple sites or site collections. Using a Managed Metadata service in SharePoint allows you to publish content type to specified sites, known as “subscriber sites”. For more on content type publishing, read Microsoft’s guide .

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3 Strategies for Businesses to Embrace Flexible Working

Flexible work arrangements have long been a feature in the workplace, but as more collaboration technologies move to the cloud, it’s becoming increasingly common for workers to work from home. A recent report by the TUC shows that the number of employees choosing to ditch the office continues to soar, with a 20% increase in home-workers in the last decade. According to Phil Flaxton, Chief Executive of WorkWiseUK and the organiser of National Work from Home Day:

“Increasing mobility and technology is shifting the acceptance or need for traditional office based, 9-5 work patterns, to be replaced by more home-based, flexible ways and periods of work”

Not only has this shift increased the options available to workers, but according to data published by Gallop, the added flexibility has dramatically impacted employee engagement, with the most productive workers reported to be spending just one day a week in the office.


Source: Gallup State of the American Workplace Report 2013

So it’s clear that the ability to spend time working outside of the office environment is not only desirable for employees, it brings numerous benefits for organisations. But companies need to consider their readiness to adopt such working practices. With this in mind, how can employers adapt their work practices to suit the growing trend of flexibility?

  1. Integration
    Within every organisation, there are a variety of ways departments communicate with each other. Whether it’s with instant messaging, teleconferencing, email or carrier pigeon, when you throw long distance in the mix, it can be overwhelming. Despite the number of tools claiming to be able to cover all the niche requirements of collaboration between teams, they usually end up just adding one more source of information to the already overcrowded collection. Instead of trying to cover all bases with one solution, it’s becoming more desirable and realistic to use tools that integrate into a single platform. Microsoft’s offerings in productivity software are ever-growing, and their ability to work with each other is unrivalled. For applications with less cross-compatibility, apps such as allow processes to be linked together; for example, you can use Flow to get a push notification when you receive an email from your boss.
  2. Centralise Information
    As the amount of data storage required by businesses increases exponentially, it’s more important than ever to have files stored in one central location, accessible from anywhere. It’s no longer enough to hold information on a physical hard drive – it’s expensive, insecure and it relies on the user being in the same location as the storage device.  For maximum productivity, your employees need to be able to find the information they need in one place, without laborious searching of archives and trawling through dead links. A allows information storing, sharing and collaborative working in a centralised location, and can also act as a training platform with access to internal resources and how-to guides.
  3. Security
    With the ability to access sensitive data from any location, companies have reduced control over the security measures in place when staff work from home. Risks vary from the loss of files that have not been backed up, the theft of passwords or the computer itself being compromised. For these reasons, it’s essential that there is a protocol in place that establishes the rules for working from home or outside the office. Using cloud-based platforms – such as – allows users to access Office applications, email, calendars and file sharing via a secure connection, with no data being stored on the employee’s own computer.

With the trend of working from home looking set to last, it’s vital that businesses invest in the technology that allows their workers to enjoy the benefits of flexible working. For more information on strategies to improve your businesses ability to allow working from home, check out our webinar on the top ten benefits an Intranet can bring to your business.