The Problem:
The Birmingham Assay Office, established by an Act of Parliament in 1773, had a mission to safeguard consumers through innovative test and certification services in compliance with legislation and regulations. The hallmarking process, conducted both in the UK and India, required a modern digital solution to streamline and automate the workflow. The office sought to eliminate manual tasks where possible, optimise remaining manual processes, and integrate the system with their billing platform for accurate and error-free billing.
- The Birmingham Assay Office, established in 1773 by an Act of Parliament, aims to protect consumers with test and certification services.
- Their mission involves compliance with legislation and regulations.
- Hallmarking process conducted in the UK and India needed a modern digital solution.
- The goal was to streamline and automate the workflow.
- The office sought to eliminate manual tasks and optimise remaining manual processes.
- Aimed to integrate the system with their billing platform for accurate, error-free billing.
Our approach
We engaged in thorough discussions with senior stakeholders and subject matter experts at the Assay Office to understand their specific requirements. Demonstrating our capability to efficiently meet their needs, we outlined a plan to develop a custom workflow platform. To ensure effective communication, updates, demos, and training were conducted through a combination of face-to-face meetings and Microsoft Teams calls, leveraging the relative proximity to the Assay Office.
Intelligent Decisioning very quickly got to grips with what we needed for our processes and delivered a quality system that is ensuring we remain “Globally recognised certification for protection, regulation and compliance.
Birmingham Assay Office
Our solution
With a focus on utilizing modern development practices and techniques, we provided the Assay Office with a tailored system that met their requirements within the designated timeframe and budget.
Our solution offered the following key features:
- Standardisation of the Assay Office hallmark process.
- Workflow control for Assay Office staff, streamlining operations.
- A fully auditable process for transparency and compliance.
- An automated billing system with seamless integration into the Assay Office’s accounting platform, ensuring accurate billing procedures.
The outcome
Our successful collaboration resulted in delivering a bespoke system to the Assay Office, meeting their needs and requirements effectively. The new platform not only streamlined their hallmarking process but also enhanced efficiency and accuracy. As a trusted partner, we continue to provide ongoing support and maintenance for the hallmarking workflow platform. Additionally, we recently introduced the Mercury Intranet to the Assay Office, fostering improved communication, collaboration, and document management across the organisation.
