Self service, instant answers, trusted sources, right inside Microsoft 365

docBot gives organisations an Artificial Intelligence -powered way to surface policies, procedures and mandatory reads instantly, directly within Microsoft 365. Customers benefit from faster answers, reduced time spent searching, and improved compliance because responses are traceable to authoritative sources. By integrating with docCentrum, docBot turns static content into actionable knowledge—helping teams stay informed, complete tasks in context, and meet governance requirements without leaving their workflow.

Instant, accurate answers, actionable in context

  • Quickly find policies, procedures and key documents without leaving Microsoft 365.
  • Complete tasks such as acknowledging mandatory reads or quizzes directly in chat.

“Intelligent Decisioning have brought a much needed level of organisation and vigour to the way we stored and organised our documents across our group. We now have a known and trusted “single source of the truth” for our organisation wide information that is reviewed on a regular basis.”

LTE Group

Compliance and governance ready

  • Responses are traceable to authoritative sources, supporting audits and ISO standards.

Seamless integration

  • Works natively with docCentrum and Microsoft 365 for a familiar, secure experience.

“Working with Intelligent Decisioning was a great experience and we’ve benefitted a lot as an organisation. We look forward to continuing our journey of Digital Transformation with them”

Blue Property Management

Improved productivity

  • Reduces time spent searching, freeing teams to focus on high-value work.

Scalable and future-proof

  • Built to align with Microsoft’s roadmap and adaptable for new Artificial Intelligence capabilities.

“Intelligent Decisioning very quickly got to grips with what we needed for our processes and delivered a quality system that is ensuring we remain “Globally recognised certification for protection, regulation and compliance.”

Assay Office

FAQs

Setting up docBot is quick and easy. On average, you can get started within a few hours, depending on your specific requirements. Our team will guide you through each step to ensure a smooth implementation.

We offer ongoing support through a dedicated customer success team. Whether you need assistance with troubleshooting, training, or custom features, we’re here to help.

Absolutely! Mercury allows full customisation to reflect your company’s branding, including logos, colors, and user interface design, ensuring the platform feels like your own.

Yes, Mercury employs top-tier security measures, including data encryption, secure user access controls, and compliance with industry standards to ensure your data is safe at all times.

Yes, Mercury is fully optimised for mobile devices.